Business Development Manager

Customer Experience · Belfast, County Antrim
Department Customer Experience
Employment Type Full-Time
Minimum Experience Experienced
Compensation Competitive + OTE + Bonus

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Job Purpose
The Business Development Manager's purpose is to build and manage a sales pipeline of prospective customers, collaborate internally within the wider team and deliver on an agreed quarterly/annual target.

This role is responsible for customer acquisition and will respond to new business enquiries, lead generation, writing tender responses and the delivery of targeted campaigns. By understanding customer requirements, they will effectively present the ability to meet these by demonstrating and presenting our value proposition. 

The level of new and existing business successfully closed, against agreed targets, will be the key measure of your success.


We are seeking an outstanding salesperson with the additional drive, enthusiasm and expertise necessary to bring our customers’ requirements to fruition. 

Ideally coming from a learning technologies B2B software sales background, you will create and build a significant sales pipeline through understanding customer requirements.

You will work with the wider team to create WOW, that comes with exceeding expectations. 

Reporting to the Head of Customer Experience, you will be joining the team as we build a platform for significant growth.  

If you find this prospect exciting, and you want to work in a positive, team focused culture; you have the talent required and identify with our vision and values, then we want to hear from you.

Key Responsibilities

  • Generate prospects, respond to assigned leads and nurture a sales pipeline to contract close 
  • Maintain accurate and complete records of all opportunities and customer records within a CRM database
  • Develop a deep understanding and knowledge of our products and services
  • Understand and define complex customer requirements and demonstrate how we support customers to exceed these
  • Present highly competitive commercial proposals and demonstrations, both live and virtually, in coordination with the wider team
  • Deliver against quarterly and annual targets
  • Act as a brand ambassador for Synergy Learning ensuring that clients receive WOW customer service
  • Engage proactively with goals, learning & development and performance management

Essential Criteria

  • At least 2 years B2B experience in selling SaaS applications
  • Knowledge of Learning Management Systems
  • Proven track record of consistently achieving sales targets
  • Excellent communication skills and a preference for consultative selling
  • The collaboration skills necessary to deliver an outstanding customer experience
  • Willingness to travel (when safe to do so)

Desirable Criteria

  • Experience of Moodle and Totara 
  • Experience of using Salesforce
  • Experience of using JIRA

Relationships and Reporting

  • The Business Development Manager will work collaboratively with Account Managers and Marketing Manager on a regular basis, and the wider Customer Success Circle.
  • Reporting to the Head of Customer Experience

Thank You

Your application was submitted successfully.

  • Location
    Belfast, County Antrim
  • Department
    Customer Experience
  • Employment Type
  • Minimum Experience
  • Compensation
    Competitive + OTE + Bonus