Synergy Learning

Implementation Consultant 
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OVERVIEW

Synergy Learning is looking for an Implementation Consultant to work on a range of exciting innovation, proposition development and platform launch projects in the UK and beyond; helping to Excite, Engage and Empower our Customers as they implement and embed results-driven, technology-enabled learning.

As an Implementation Consultant, you will engage with our Customers from the outset of a project through to project completion. You will be responsible for the technical and functional set-up of learning platforms in close collaboration with our customers and global team. 

In order to best help our customers you will need to be an expert in Moodle and/or Totara.  You will be a product expert and deliver successful implementations by configuring the system to achieve Customer requirements, playing a key role in ensuring on-time, on-quality and on-budget project delivery. 

You will work with the wider team to create WOW, which comes with exceeding expectations. 

If you find this prospect exciting, and you want to work in a positive, team focused culture; you have the talent required and identify with our vision and values, then we want to hear from you.

JOB PURPOSE

The Implementation Consultant's purpose is to work closely with our Customers, supporting the defining of requirements through consultation and the implementation of their learning platform against these.

Internally the role will work collaboratively with Sales, Operations, Support and Project Management to ensure our Customers receive the level of service we aspire to deliver as leading Moodle and Totara Partners.

This role is a key part of our Customer Experience and will drive the communication during the onboarding process of new Customers and in building relationships with existing Customers.

This is a UK or Ireland based remote -first role, with some travel when safe to do so.  You will also visit our Belfast Hub from time to time for learning & collaborative purposes.

KEY RESPONSIBILITIES

• Conducting discovery meetings with Customers, defining their requirements and aligning the purpose and value of our platforms to meet these
• Accountable for day to day work and collaboration with project managers and team members to ensure a successful project outcome
• Working independently or collaboratively on platform implementations to meet/exceed our customer needs
• Completing implementation projects on time and within budget
• Managing the relationship with the customer and being the primary “face" to the customer throughout the implementation process
• Providing and educating our Customers with best-practice guidance on processes and leveraging the platform to add value to their organisation
• Documenting the project implementation and tracking customer enhancement requests pr discovered platform issues
• Actively engaged with own professional learning, development and performance alignment
• Actively contributing as a team, supporting others in proactively sharing ideas and best practices with fellow team members and participating in team meetings and activities
  
  
  

RELATIONSHIPS AND REPORTING

• The Implementation Consultant will work collaboratively with other Consultants, Project Management, Sales and Operations on a regular basis, and the wider Customer Experience Circle.
• Reporting to the Head of Customer Experience

ESSENTIAL CRITERIA – ALL APPLICANTS MUST HAVE:

• At least 3 years hands-on experience with Moodle and/or Totara platforms within an administration, configuration, or implementation role of learning platforms
• Ability to work independently to problem solve
• Ability to collaborate with others, at all levels of an organisation and communicate complex technical concepts
• Strong organisational skills and excellent attention to detail
• Ability to think strategically
• Excellent interpersonal and communication skills
• Ability to multitask with dedication and commitment to Customer success
• The ability to set and communicate expectations internally and externally
• Ability to meet deadlines

DESIRABLE CRITERIA – WE WOULD LOVE APPLICANTS TO HAVE:

• Experience within the eLearning sector
• Experience of using JIRA and Asana
• Project management experience