Intern Support Technician

Operations · Remote, Belfast
Department Operations
Employment Type Fixed Term
Minimum Experience Entry-level
Compensation £16,303

Job Purpose

Provide world-class technical support to our clients across a wide range of issues. Support Technicians are application experts. If they don't know something it won't take them long to figure it out!


Key Responsibilities

  • Provide world-class technical support to clients via phone & support portal on Moodle, Totara and associated technologies.
  • Manage support cases effectively through to completion 
  • Application integration & configuration with third party applications & services
  • Installation, configuration, updating & upgrading of applications
  • Assist in ensuring maximum security and performance of systems


Skills and Qualities

This is a gateway role so no direct prior application experience is required however the candidate must:

  • Have a strong desire to learn
  • Possess a strong interest in technology
  • Provide excellent Customer Service
  • Be an excellent communicator both written & verbally
  • Have strong interpersonal skills and a friendly, approachable demeanor
  • Have excellent attention to detail
  • Awareness of Version Control an advantage
  • Awareness of HTML & CSS an advantage
  • Be customer focused and care passionately about resolving issues for our customers
  • Have outstanding team working skills and willingness to fully engage with clients
  • Have strong documentation skills to enable thorough documentation of processes.
  • Be able to work independently with adherence to best practice and attention to detail
  • As experience & competence  develop and as strengths and preferences emerge, a degree of flexibility with other tasks and responsibilities across the business is expected.


Relationships & Reporting

  • Reporting to Lead Support Engineer

Thank You

Your application was submitted successfully.

  • Location
    Remote, Belfast
  • Department
    Operations
  • Employment Type
    Fixed Term
  • Minimum Experience
    Entry-level
  • Compensation
    £16,303