Intern Support Technician

Operations · Holywood, Down
Department Operations
Employment Type Fixed Term
Minimum Experience Entry-level
Compensation £16,000

Job Purpose

Provide world-class technical support to our clients across a wide range of issues. Support Technicians are application experts & also system administrators. If they don't know something it won't take them long to figure it out!

 

Key Responsibilities

  • Provide world-class technical support to clients via phone & support portal on MoodleLMS, Moodle Workplace, TotaraLMS and associated technologies.
  • Managing support cases effectively through to completion 
  • Application integration & configuration with third party applications & services
  • Installation, configuration, updating & upgrading of applications
  • Assist in ensuring maximum security and performance of systems

 

Skills and Qualities

This is a gateway role so no direct prior application experience is required however the candidate must:

  • Have a strong desire to learn
  • Possess a strong interest in technology
  • Provide excellent Customer Service
  • Be an excellent communicator both written & verbally
  • Have strong interpersonal skills & a friendly, approachable demeanor
  • Have excellent attention to detail
  • Be customer focused and care passionately about resolving issues for our customers.
  • Outstanding communication and team working skills, willingness to fully engage with clients.
  • Ability to thoroughly document processes.
  • Be able to work independently with adherence to best practice and attention to detail.


Development/progression opportunities

  • Support Engineer

 

Relationships & Reporting

  • Reports to Head of Operations

Thank You

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  • Location
    Holywood, Down
  • Department
    Operations
  • Employment Type
    Fixed Term
  • Minimum Experience
    Entry-level
  • Compensation
    £16,000