Provide world-class technical support to our clients across a wide range of issues. Support Technicians are application experts. If they don't know something it won't take them long to figure it out!
Provide world-class technical support to clients via phone & support portal on Moodle, Totara and associated technologies.
Managing support cases effectively through to completion
Application integration & configuration with third party applications & services
Installation, configuration, updating & upgrading of applications
Assist in ensuring maximum security and performance of systems
Eventual inclusion in the on-call rota
Skills and Qualities
This is a gateway role so no direct prior application experience is required however the candidate must:
Have a strong desire to learn
Possess a strong interest in technology
Provide excellent Customer Service
Be an excellent communicator both written & verbally
Have strong interpersonal skills & a friendly, approachable demeanor
Have excellent attention to detail
Customer focused and care passionately about resolving issues for our customers.
Outstanding communication and team working skills, willingness to fully engage with clients.
Ability to thoroughly document processes.
Be able to work independently with adherence to best practice and attention to detail.
Relationships & Reporting
Reports to Lead Support Engineer