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Synergy Learning

Support Technician

Operations · Holywood, Down
Department Operations
Employment Type Full-Time
Minimum Experience Entry-level
Compensation £20,000-£30,000

Job Purpose

Provide world-class technical support to our clients across a wide range of issues. Support Technicians are application experts. If they don't know something it won't take them long to figure it out!

 

  Key Responsibilities

  • Provide world-class technical support to clients via phone & support portal on Moodle, Totara and associated technologies.

  • Managing support cases effectively through to completion 

  • Application integration & configuration with third party applications & services

  • Installation, configuration, updating & upgrading of applications

  • Assist in ensuring maximum security and performance of systems

  • Eventual inclusion in the on-call rota

 

Skills and Qualities

This is a gateway role so no direct prior application experience is required however the candidate must:

  • Have a strong desire to learn

  • Possess a strong interest in technology

  • Provide excellent Customer Service

  • Be an excellent communicator both written & verbally

  • Have strong interpersonal skills & a friendly, approachable demeanor

  • Have excellent attention to detail

  • Customer focused and care passionately about resolving issues for our customers.

  • Outstanding communication and team working skills, willingness to fully engage with clients.

  • Ability to thoroughly document processes.

  • Be able to work independently with adherence to best practice and attention to detail.

 

Development/progression opportunities

  • Support Engineer

 

Relationships & Reporting

  • Reports to Lead Support Engineer

Thank You

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  • Location
    Holywood, Down
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    £20,000-£30,000