Closing date 12pm 31st December 2019
Provide world-class technical support to our clients across a wide range of issues. Support Technicians are application experts. If they don't know something it won't take them long to figure it out!
Provide world-class technical support to clients via phone & support portal on Moodle, Totara and associated technologies.
Manage support cases effectively through to completion
Application integration & configuration with third party applications & services
Installation, configuration, updating & upgrading of applications
Assist in ensuring maximum security and performance of systems
Skills and Qualities
This is a gateway role so no direct prior application experience is required however the candidate must:
Have a strong desire to learn
Possess a strong interest in technology
Provide excellent Customer Service
Be an excellent communicator both written & verbally
Have strong interpersonal skills and a friendly, approachable demeanor
Have excellent attention to detail
Awareness of Version Control an advantage
Awareness of HTML & CSS an advantage
Be customer focused and care passionately about resolving issues for our customers
Have outstanding team working skills and willingness to fully engage with clients
Have strong documentation skills to enable thorough documentation of processes.
Be able to work independently with adherence to best practice and attention to detail
Relationships & Reporting
Reporting to Head of Operations