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Synergy Learning

Support Technician (Intern)

Operations – Holywood, Down
Department Operations
Employment Type Fixed Term
Minimum Experience Entry-level
Compensation £15,250

Closing date 12pm 31st December 2019

Job Purpose

Provide world-class technical support to our clients across a wide range of issues. Support Technicians are application experts. If they don't know something it won't take them long to figure it out!

 

Key Responsibilities

  • Provide world-class technical support to clients via phone & support portal on Moodle, Totara and associated technologies.

  • Manage support cases effectively through to completion 

  • Application integration & configuration with third party applications & services

  • Installation, configuration, updating & upgrading of applications

  • Assist in ensuring maximum security and performance of systems 

     

    Skills and Qualities

This is a gateway role so no direct prior application experience is required however the candidate must:

  • Have a strong desire to learn

  • Possess a strong interest in technology

  • Provide excellent Customer Service

  • Be an excellent communicator both written & verbally

  • Have strong interpersonal skills and a friendly, approachable demeanor

  • Have excellent attention to detail

  • Awareness of Version Control an advantage

  • Awareness of HTML & CSS an advantage

  • Be customer focused and care passionately about resolving issues for our customers

  • Have outstanding team working skills and willingness to fully engage with clients

  • Have strong documentation skills to enable thorough documentation of processes.

  • Be able to work independently with adherence to best practice and attention to detail

 

Development/progression opportunities

  • Support Engineer

 

Relationships & Reporting

  • Reporting to Head of Operations

 

 

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Apply for this Job
  • Location
    Holywood, Down
  • Department
    Operations
  • Employment Type
    Fixed Term
  • Minimum Experience
    Entry-level
  • Compensation
    £15,250
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